Working with Multicultural Customers
The face of Minnesota's customer is changing. Each year, Minnesota hosts nearly 1 million international
visitors, but we also serve increasingly diverse customers
from across the U.S. and even Minnesota. According to the
2000 U.S. Census, minorities make up 25% of the U.S. population,
19% of American have disabilities, and 25% of the U.S. population
is under the age of 18. Serving these diverse customers happens
throughout Minnesota’s communities – from main
street businesses to the courthouse, convenience stores to
healthcare facilities.
At Your Service is a curriculum
that builds the knowledge and skills of service providers
to meet the needs of customers. We can help you to:
- arrange for a workshop in your business
- purchase the curriculum and become an instructor
- create a community-wide service quality initiative
Extension can help!
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Workshops |
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Workshop
A half-day customer service workshop is designed to build the knowledge and skills of service
providers. At Your Service teaches useful strategies to create and maintain positive
customer experiences for all customers.
Train-the-trainer
Organizations and businesses seeking to develop
an ongoing customer service training program can purchase
the At Your Service curriculum.
Training to use the curriculum is included with your
purchase. A one and a half day Instructor training is offered annually on the St Paul
campus of the University of Minnesota.
Community Initiative
For communities interested in establishing a community-wide
quality service effort. This approach creates a partnership
with the University of Minnesota Extension Service to
bring the frontline program, instructor training and
a special Service Management workshop to your community.
We work with you to evaluate the effort, and to establish
additional ways to build customer service improvement
strategies to enhance your community. Contact an educator
near you.
Service
Management
A half-day workshop on the value of service and creating
a quality service effort in your business or organization. |
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Contact Information
Cynthia Messer, Extension Educator-Tourism
Tourism Center
University of Minnesota Extension Service
120 BioAgEng, 1390 Eckles Ave.
St Paul, MN 55108
Phone: 612-624-6236
Fax: 612-624-4264
Email: cmesser@umn.edu
